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Refund and Cancellation

At Creaco, we aim to make your shopping experience as smooth as possible. Below are our guidelines for order cancellations and refund processing.

1. Cancellation Policy

  • Requesting Cancellation: You can request to cancel your order within 24 hours of purchase or before the order has been shipped, whichever is earlier.

  • How to Cancel: To cancel an order, please contact our support team at creaturecoutureofficial@gmail.com or call us at +91-7811869265

  • Post-Shipping: Once an order has been dispatched/shipped, it cannot be cancelled.

2. Refund Policy

  • Eligibility: Refunds are applicable if the product received is damaged, defective, or significantly different from the description on our website.

  • Reporting Window: Issues must be reported to us within 48 hours of delivery.

  • Condition of Item: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

3. Refund Process

  • Verification: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Duration: It typically takes 5 to 7 business days for the refund to reflect in your bank account or credit card statement after processing.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

Note: If you still face issues with Refunds and Cancellation, immediately cantact us.